Privacy Policy

Overview

VoraCRM ("we", "us", "our") provides AMC, renewal and field service management software to businesses across India. This Privacy Policy explains what information we collect when you use our website and the VoraCRM application at app.voracrm.in, how we use it, and the choices you have.

Information We Collect

We collect information in three broad categories:

• Account information you provide when you register, such as your name, business name, email address, phone number and billing details.
• Customer data you upload into your VoraCRM workspace, including your end-customers' contact details, AMC and renewal records, service tickets and invoices. This data belongs to you, and we process it only to operate the service on your behalf.
• Usage data such as device type, browser, IP address and pages visited on our marketing website, collected via standard analytics tools to improve our product and content.

How We Use Your Information

We use the information we collect to provide and maintain the VoraCRM application, process payments and subscriptions, send renewal and service reminders on your behalf, respond to support requests, and improve our product through aggregated, non-identifying usage analysis. We do not sell your data or your customers' data to third parties.

Data Storage & Isolation

Each VoraCRM workspace is logically isolated so that one business cannot access another business's customer records, tickets or invoices. Data is stored on infrastructure located in data centres that follow industry-standard physical and network security practices, with encrypted backups taken on a regular schedule.

Offline App & Local Caching

Our field technician app supports an offline mode for areas with poor connectivity. In offline mode, a limited set of job and customer details required to complete an assigned visit is temporarily cached on the technician's device and automatically synced and cleared once connectivity is restored.

WhatsApp & Third-Party Integrations

If you enable WhatsApp messaging, SMS gateways, payment gateways or accounting integrations within VoraCRM, the minimum information required to deliver that specific message or transaction (such as a phone number or invoice amount) is shared with that third-party provider, governed by their own privacy terms. We only connect to providers that meet reasonable data-protection standards and we do not authorise these integrations to use your data for purposes beyond delivering the service you requested.

Cookies

Our marketing website uses essential cookies to remember basic preferences (such as monthly/yearly pricing view) and analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work as intended.

Your Rights

You may request access to, correction of, or deletion of your account information at any time by writing to sales@voracrm.in. If you close your VoraCRM account, your workspace data is retained for a limited grace period to allow export, after which it is permanently deleted from our active systems.

Data Retention

We retain account and workspace data for as long as your subscription is active, and for a reasonable period afterward as required for legal, accounting or dispute-resolution purposes, after which it is securely deleted or anonymised.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Material changes will be notified via email or an in-app notice. Continued use of VoraCRM after an update constitutes acceptance of the revised policy.

Contact

For privacy-related questions, write to us at sales@voracrm.in or reach us at our office: Jaipur,rAJASTHAN.