Terms & Conditions

Acceptance of Terms

By creating an account or using VoraCRM at app.voracrm.in, you agree to be bound by these Terms & Conditions. If you are using VoraCRM on behalf of a business, you confirm you have authority to bind that business to these terms.

Account Registration

You must provide accurate information when creating an account and are responsible for maintaining the confidentiality of your login credentials. You are responsible for all activity that occurs under your account, including actions taken by team members you invite.

Subscription Plans & Billing

VoraCRM is offered on Starter, Professional and Enterprise subscription plans, billed monthly or annually as selected at checkout. Fees are charged in advance via our payment gateway partners. Prices are subject to change with at least 30 days' notice to existing subscribers before the change takes effect on their next billing cycle.

Free Trial

New accounts may be eligible for a 14-day free trial. No payment is collected during the trial. At the end of the trial, you may choose a paid plan to continue using VoraCRM; trial workspace data is retained for a limited period if no plan is selected.

Acceptable Use

You agree not to use VoraCRM to store or transmit unlawful content, attempt to breach the security of our systems, reverse-engineer the application, or use the service in a manner that could disrupt service for other customers. We reserve the right to suspend accounts that violate these terms.

Your Data & Ownership

You retain ownership of all customer, job, invoice and other business data you upload to VoraCRM. We act only as a data processor on your behalf and do not claim ownership over your business data. You are responsible for ensuring you have the right to store your end-customers' information within the platform.

Service Availability

We aim to keep VoraCRM available at all times but do not guarantee uninterrupted access. Planned maintenance is communicated in advance where possible. We are not liable for downtime caused by factors outside our reasonable control, including internet service outages or third-party integration failures.

Payment Gateways & Offline Credits

Online payments are processed through licensed third-party payment gateways. Where VoraCRM is used to record offline payments (cash, cheque or bank transfer) collected by your technicians, you are responsible for reconciling those records with your own accounting systems.

Termination

You may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period. We may suspend or terminate accounts for non-payment, breach of these terms, or fraudulent activity, with reasonable notice where circumstances allow.

Limitation of Liability

To the maximum extent permitted by law, VoraCRM's liability for any claim arising from use of the service is limited to the subscription fees paid by you in the twelve months preceding the claim. We are not liable for indirect, incidental or consequential damages, including loss of business or missed renewals due to user error.

Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.

Changes to These Terms

We may update these Terms periodically. Significant changes will be communicated via email or in-app notice, and continued use of VoraCRM after such notice constitutes acceptance of the updated Terms.