Refund Policy

Free Trial Period

VoraCRM offers a 14-day free trial on new accounts, during which no payment is collected. We encourage you to fully evaluate the platform with your team during this period before subscribing to a paid plan, since trial-period usage is not eligible for any refund as no charge is made.

Monthly Subscriptions

Monthly subscription fees are non-refundable once a billing cycle has started, since the service is provisioned and made available for use immediately upon payment. You may cancel at any time to stop future billing; cancellation will not generate a refund for the current paid month.

Annual Subscriptions

For annual subscriptions, you may request a prorated refund for unused months within the first 30 days of the annual term, provided the account has not exceeded reasonable usage thresholds (such as bulk messaging credits or API calls). After the first 30 days, annual subscriptions are non-refundable, though you may still cancel auto-renewal for the following year.

Plan Downgrades

If you downgrade from a higher plan to a lower plan, the difference is not refunded for the current billing period; the new, lower rate applies starting from your next billing cycle.

Billing Errors

If you believe you have been charged in error — such as a duplicate charge or charge after cancellation — contact us within 30 days of the charge at sales@voracrm.in with your account and transaction details. Verified billing errors will be refunded in full to the original payment method.

Add-on Credits

Purchased add-ons such as WhatsApp messaging credits or additional technician seats are non-refundable once consumed, but unused credit balances may be refunded on a prorated basis if requested within 7 days of purchase.

How to Request a Refund

To request a refund under the eligible scenarios above, email sales@voracrm.in with your account email, invoice number and reason for the request. Approved refunds are processed to the original payment method within 7–10 business days.

Disputes

If you disagree with a refund decision, you may escalate the matter in writing to sales@voracrm.in; we aim to resolve all disputes within 14 business days of escalation.